Reselling

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• Ticket cancellation/Refund Policy

  As stated in our Ticketing Terms and Conditions, all tickets are non-refundable or non-exchangeable. Please note, we do not condone reselling nor are there any approved third party resellers of Ultra Hong Kong tickets, any tickets sold/ purchased in ...

• Do I need to have a ticket in my own name?

  Yes. Along with a valid coded voucher/e-ticket, at the wristband exchange point, you need to provide a valid identification document. The name on each ticket MUST match the attendee wanting an Ultra Hong Kong Wristband.

• Can I enter with just my e-ticket? What else should I bring along?

  Please bring along a valid Hong Kong Identification Card (HKID) and/or Passport for entry. Admission is strictly for age 18 or above. 18+ for entrance, 18+ to purchase alcohol.